Good, I now have enough reference from both platforms. Here is the complete Refund Policy for Farmers Kitchen BD:

Refund Policy

Effective Date: May 2026

Our Commitment to You

Farmers Kitchen BD is a Bangladesh-based online food delivery platform dedicated to bringing pure, traditional, and naturally sourced dairy and sweet products directly to your home. From rich homemade-style ghee and creamy butter to fresh curd and handcrafted sweets, we deliver the authentic taste of quality food that Bangladeshi families have always trusted.

1. Eligibility for Return and Refund

Due to the perishable nature of food and grocery items, returns are generally not accepted once a product has been delivered. However, you are eligible to raise a return or refund request if:

• You received a wrong product (different from what you ordered)
• The product was damaged or spoiled at the time of delivery
• The product was defective or tampered with upon arrival
• Your order was incomplete (missing items)

To be considered eligible, the item must be unused, in its original condition, and the issue must be reported within the timeframe specified below.

2. Return Request Window

You must contact our customer support team within 24 hours of receiving your order to report any issue. Requests made after this period will not be accepted.

When submitting a request, please provide:

• Your Order ID
• The name of the affected product(s)
• A clear photo or short video showing the issue

3. How to Submit a Return Request

You can reach us through any of the following channels:

• WhatsApp or Facebook Messenger
• Phone call to our customer support number
• Email to farmerskitchenbgd@gmail.com

Our support team will review your request and confirm eligibility within 1 working day.

4. Resolution Options

Once your return request is verified and approved, we will offer one of the following resolutions based on the nature of the issue:

• Replacement — A new product will be delivered to you at no additional charge
• Store Credit — Credit added to your Farmers Kitchen BD account for use on a future order
• Refund — A full or partial refund issued to your original payment method

The resolution type will be determined by our support team based on product availability and the specific situation.

5. Refund Processing Time

If a refund is approved, it will be processed within 5 to 7 business days from the date of approval. Refund timelines by payment method:

• bKash / Nagad — Within 24 to 48 hours after processing
• Debit / Credit Card — 3 to 5 business days
• Cash on Delivery (COD) — Refunds for COD orders will be processed via bKash or Nagad only

Delivery charges and service fees are non-refundable unless the return is due to our error.

6. Non-Returnable and Non-Refundable Items

The following items are not eligible for return or refund:

• Products that have been opened, used, or partially consumed
• Perishable items where the issue was not reported within the 24-hour window
• Items damaged due to customer mishandling or improper storage after delivery
• Products purchased during special promotions or flash sales (unless defective upon delivery)
• Items where the original packaging has been disposed of

7. Order Cancellation

Before Dispatch: You may cancel your order at no charge by contacting us before it is dispatched for delivery.

After Dispatch: Once an order has been dispatched, cancellation is no longer possible. The order will follow our standard return and refund process upon delivery.

Cash on Delivery (COD) Orders: COD orders can be cancelled before dispatch without any penalty. Repeated last-minute cancellations may impact your eligibility for COD on future orders.

8. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately within 24 hours of delivery. Share your order details along with a photograph of the damaged product. We will arrange a replacement or issue a full refund including any applicable delivery charges, as the error is entirely on our end.

9. Items Not as Described

If a delivered product significantly differs from its description on our website in terms of type, quantity, or quality, you are entitled to a full refund or replacement. Please contact us with your order number and a clear photo within 24 hours of delivery.

10. Contact Us

For any refund or return-related queries, our support team is ready to assist you:

Farmers Kitchen BD  

Website: farmerskitchenbd.com  

Phone Number: +880 130868 0036 (Dhaka) , +880 162495 5266 (Chittagong)

Sreepur, Kawraid, Gazipur-1740

Farmers Kitchen BD reserves the right to update this Refund Policy at any time. Continued use of our platform constitutes acceptance of the most current version of this policy.