FAQ 1 What is Farmers Kitchen BD?
Farmers Kitchen BD is a Bangladesh-based online grocery and fresh food delivery platform. We source quality food products and deliver them directly to your doorstep, making everyday shopping easier, fresher, and more convenient.
FAQ 2 How do I place an order?
Placing an order is simple. Visit farmerskitchenbd.com, browse our product categories, add your desired items to the cart, enter your delivery address, choose your payment method, and confirm your order. You will receive a confirmation notification once your order is placed successfully.
FAQ 3 What areas do you currently deliver to?
We currently deliver to select areas across Bangladesh. During checkout, you can enter your address to check if delivery is available in your location. We are continuously expanding our delivery coverage, so stay tuned for updates.
FAQ 4 What payment methods do you accept?
We accept the following payment methods:
- bKash
- Nagad
- Debit and Credit Cards
- Cash on Delivery (COD) where available
All online transactions are processed securely through our payment system.
FAQ 5 How long does delivery take?
Delivery time depends on your location and order volume. The estimated delivery timeframe will be displayed at checkout. We make every effort to deliver your order as quickly as possible while maintaining product quality and freshness.
FAQ 6 Are the products fresh and quality-checked?
Yes. Every product listed on Farmers Kitchen BD goes through a quality check before dispatch. We work closely with trusted suppliers and farmers to ensure that what reaches your home is fresh, safe, and accurately described on our platform.
FAQ 7 What should I do if I receive a wrong, damaged, or incomplete order?
Please contact our customer support team within 24 hours of delivery with your Order ID and a photo of the issue. We will review your complaint and offer a replacement, store credit, or refund depending on the situation. You can reach us via WhatsApp, Facebook Messenger, or email at support@farmerskitchenbd.com.
FAQ 8 Can I cancel my order after placing it?
Yes, you can cancel your order before it is dispatched by contacting our support team as soon as possible. Once the order has been dispatched for delivery, cancellation is no longer possible. For Cash on Delivery orders, cancellation is free before dispatch. Repeated last-minute cancellations may affect your future COD eligibility.
FAQ 9 How are refunds processed?
If your refund request is approved, it will be processed within 5 to 7 business days. Refunds are returned via your original payment method. For Cash on Delivery orders, refunds are processed through bKash or Nagad. Delivery charges are non-refundable unless the return was caused by our error.
FAQ 10 How can I contact Farmers Kitchen BD?
You can reach our customer support team through the following:
- Website: farmerskitchenbd.com
- Email: farmerskitchenbgd@gmail.com
- Facebook Messenger: Farmers Kitchen BD official page
- Phone: 01308-680036 (Dhaka), 01624-955266 (Chittagong)
Our team is available to assist you with orders, complaints, product queries, and any other concerns.